General terms and conditions

• The present General Conditions will expressly regulate the relations arising between elevengate sl, calle Silvio Abad 37, Madrid CP 28026, SPAIN, and with CIF B87379160 (hereinafter, “elevengate sl”) owner of the WWW.BILLARESMIDLEY.ES store and third parties (hereinafter, “Users”) who register as users and / or purchase products through the online store (or phone) of the official website of elevengate sl (, hereinafter the “Store”).

The User undertakes, in general, to use the Store, to acquire the Products and to use each of the services of the Store diligently, in accordance with the law, morality, public order and the provisions of these Conditions General, and must also refrain from using them in any way that may prevent, damage or deteriorate the normal operation and enjoyment of the Store by Users or cause damage to the property and rights of elevengate sl, its suppliers, Users or any third.

Offers, promotions and discount codes in force, will not be cumulative between them. If you need more information about these terms, do not hesitate to contact us by phone or by writing to

a) Elevengate s.l. reserves the right to decide, at all times, the Products that are offered to Users through the Store. You may at any time add new Products to those offered or included in the Store, understanding that unless otherwise provided, such new Products shall be governed by the provisions of these General Conditions. Also, elevengate s.l. reserves the right to stop providing or facilitating access and use at any time and without prior notice of any of the different kinds of Products offered in the Store.
b) The Products included in the Store will correspond in the most reliable manner possible that allows web display technology to the Products actually offered. The characteristics of the Products and their prices appear in the Store. The prices indicated in the Store are in Euros and include VAT, unless indicated.

a) Within a maximum period of twenty-four (24) hours, elevengate s.l. will send an email to the User, confirming the purchase. Said email will assign a reference code of the purchase, and will detail the characteristics of the Product, its price, the shipping costs and the different options to make the payment of the Products to elevengates.l ..
b) The User who purchases a product through the Store must make the payment through the payment systems specifically detailed in the Store.
c) The bank card with which the payment is made must have a Spanish bank or savings bank as issuing financial institution.
d) elevengate s.l. will file the electronic documents in which the contract is formalized, sending a copy to the User once the purchase is made. The contract will be made in the Spanish language.
e) The confirmation of the order sent by elevengate s.l. It is not valid as an invoice, only as proof of purchase. elevengate s.l. will send next to the Product the corresponding invoice to it.

a) The user has a right of withdrawal whereby he can contact elevengate s.l. via email at the following address: and desist from the purchase within a period not exceeding fourteen (14) business days, counted from the receipt of the Product. The Product must be sent in its original packaging (very important – we will not accept products shipped without the original packaging) together with the return sheet provided duly completed and a copy of the delivery note or invoice, duly completed, at the expense of the user the direct cost of returning the Product. Said refund shall be made in accordance with the instructions that elevengate s.l. Indicate to the User in response to his notification of the withdrawal exercise. The User must return the Product within a maximum period of fifteen (15) days after elevengate s.l. Tell you the form of return.
b) Withdrawal entails the return of the amount paid. To do this, the customer must indicate on the return form the number and the holder of the credit card / bank account to which elevengate s.l. You must make the payment. The term for said payment shall be that established in the Law.
c) The right of withdrawal can not be exercised when the Product is not returned in its original packaging and when the Product is not in perfect condition.
Important: Sometimes manipulated and damaged products are returned. In the event that our after-sales service detects that the item is

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